Frequently Asked Questions

Q: What if an item is out of stock?
A: Many of the works featured on our website are one-of-a-kind, handmade pieces. If an item is out of stock, please email us to find out if a similar piece can be special ordered for you.

Q: What are special orders?
A: If an item is out of stock, it may be possible for us to arrange to have the artist create a similar piece. Please send all Special Order inquiries via email to sales@thecollectivearts.com. Special Orders are usually processed in 4-6 weeks and are not returnable or exchangable.

Q: What if something I purchased needs to be repaired?
A: Should you find that an item needs to be repaired, contact us at support@thecollectivearts.com.

Q: How do I contact you?
A: There are several ways to get in touch with us. The best way is to use this link. Or, you may contact us via email at one of the following addresses:

Support: support@thecollectivearts.com
Sales: sales@thecollectivearts.com
Information: info@thecollectivearts.com

Q: Are all the items on your site handmade?
A: Yes. We do not represent artists that mass-produce items. Everything at The Collective is hand-crafted.

Q: I have a gallery, can I purchase wholesale from your site?
A: Yes, we would be delighted to sell to your gallery. Please contact sales@thecollectivearts.com for details.

Q: Is your website secure?
A: We use 128-bit SSL encryption to secure your information. It's currently the best there is.

Q: What types of payments do you accept?
A: You may pay for your purchases with Mastercard, Visa, American Express, Discover or PayPal.

Q: What is your return policy?
A: Our current return policy is displayed here.

Q: Do your items have a guarantee?
A: Items purchased from The Collective are guaranteed against defects in materials and workmanship for 90 days from the date of purchase.